Start a career with excellent benefits
At Rework, we connect talented individuals with meaningful remote opportunities designed to match their skills and goals. Just as vital as the work are the people—our vibrant community of professionals, freelancers, and partners. Backed by a leadership team with deep experience and a shared passion for innovation, we’re committed to helping individuals and businesses unlock their full potential—anywhere in the world.
🌴 Rest and Flexibility
Your schedule, your pace. Rework empowers you to work from anywhere, anytime. Whether you're freelancing or managing a team, you maintain full control of your time—no commuting, no stress. Take breaks when needed, recharge often, and thrive without burning out.
❤️ Health and Balance
Well-being is a priority, not an afterthought. Remote work doesn’t just mean working from home—it’s about designing a lifestyle that supports your mental, emotional, and physical health. Rework promotes roles and projects that respect work-life balance and personal wellness.
📚 Continuous Learning and Growth
Always upskill, always evolve. From AI-powered evaluations to skill-based projects, Rework offers access to quiz and test, feedback, and assignments that help you learn on the job. We match your growth goals with real opportunities so your career never stays stagnant.
🎯 Planning for Financial Freedom
Earn smart, scale faster. Whether you’re working on tasks directly, or outsourcing to trusted agents, Rework gives you full control over your income streams. With transparent earnings, optional passive income, and no earning limits—your future is what you make of it.
Current openings
Personal Guide
Work Type: Remote
Reports to: Assigned Rework Agent
Location: Global (flexible)
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About the Role
At Rework, we believe that every freelancer deserves more than just a platform—they deserve guidance, support, and dedicated help to navigate the complexities of remote opportunities. That’s where our Personal Guides come in.
As a Personal Guide, you are the right hand of freelancers—working behind the scenes to handle the day-to-day admin, prep, and onboarding tasks so freelancers can stay focused on delivering great work. You’ll be assigned to specific agents who oversee multiple freelancers, and you’ll serve as a direct liaison, helping freelancers meet deadlines, prepare for applications, pass platform assessments, and settle into projects successfully.
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Key Responsibilities
✅ Application Assistance: Apply to job/project listings on behalf of freelancers in coordination with their assigned agent.
✅ Testing & Exam Prep: Schedule and facilitate test preparation and assessments for freelancers to increase success rate on technical or client-required evaluations.
✅ Freelancer Onboarding: Guide new freelancers through the Rework onboarding process, including profile optimization, document setup, and project-readiness.
✅ Daily Support & Task Management: Track freelancers’ to-dos, remind them of deadlines, and handle repetitive tasks like uploading materials, tracking responses, and follow-ups.
✅ Agent Collaboration: Work closely with Rework agents to align on freelancer goals, needs, and activity flow.
✅ Report Building: Provide progress updates, status reports, and insights about freelancers’ application and onboarding stages.
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Who You Are
You’re organized, detail-oriented, and proactive in communication.
You enjoy helping others succeed and aren’t afraid to take initiative.
You’re comfortable with platform navigation, online forms, and remote tools like Trello, Notion, or CRMs.
You are empathetic, patient, and efficient, capable of guiding freelancers who may be new to remote work.
You are a team player who enjoys collaborative support environments with agents and platform teams.
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Requirements
Prior experience as a virtual assistant, freelancer support, project coordinator, or customer success rep is a plus.
Strong English communication skills (written and verbal).
Familiarity with online platforms for freelance or remote work.
Comfortable managing multiple tasks or freelancers at once.
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What We Offer
💻 100% Remote Work
📈 Opportunities for Growth within Rework
🌐 Collaborative Team Culture
🧭 Flexible Scheduling
🏆 Impact-Driven Work: You help people succeed in their careers every day
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Join Rework as a Personal Guide and help us empower freelancers worldwide—one success story at a time.
Platform Support Specialist
Job Title: Platform Support Specialist
Work Type: Remote
Team: Rework Support
Location: Open (Global Team)
About the Role
Rework is on a mission to connect talent to opportunity—seamlessly, globally, and efficiently. As our user base grows, so does the need for an exceptional support experience. That’s where you come in.
As a Platform Support Specialist, you’ll be part of the team responsible for ensuring that freelancers, agents, and clients have a smooth experience on Rework. Whether it’s answering inquiries, resolving technical issues, or guiding users through the platform, your role is to make sure help is always available and professional.
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Key Responsibilities
Respond to incoming queries via chat, email, and support tickets in a timely and friendly manner.
Troubleshoot technical and platform issues and provide clear, actionable solutions.
Guide freelancers, agents, and clients through onboarding, job applications, and platform features.
Document and report recurring issues and user feedback to help improve the platform.
Maintain and update the internal knowledge base, user guides, and FAQs.
Work closely with product and engineering teams to escalate bugs and technical matters.
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Ideal Candidate
Excellent written and verbal communication skills in English.
A problem-solver who stays calm under pressure and enjoys helping others.
Experience in customer support, helpdesk, or platform assistance (1–2 years preferred).
Tech-savvy and eager to learn new digital tools quickly.
Ability to manage multiple tickets or chats at once without losing quality.
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Requirements
1–2 years of experience in a support/customer success/helpdesk role.
Familiarity with tools like Intercom, Zendesk, Freshdesk, or similar platforms.
Strong attention to detail and documentation.
Flexible with time zones; willing to cover shifts as part of a global support team.
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What We Offer
Fully remote, flexible work environment
A global and diverse team culture
Career growth and upskilling opportunities
Opportunity to shape user experience through direct feedback
A collaborative, impact-focused environment
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If you’re passionate about helping others, solving problems, and making digital platforms feel human—this is your chance to become a key part of Rework’s Support Team.