Payments, Fees & Escrow Terms

1. Fee Structure

1.1 Platform Fees

Remote-Works may charge platform fees for facilitating transactions, providing premium features, or processing marketplace interactions. Fee rates are published on the Platform and may be updated at any time. Continued use of fee-based services after a rate change constitutes acceptance of the new rates.

1.2 Career Specialist Fees

Career specialists and agents set their own fees independently. Remote-Works does not determine, regulate, or guarantee the reasonableness of fees charged by career specialists. All fee arrangements are between you and the career specialist.

1.3 Subscription Services

Certain features may require paid subscriptions (including but not limited to SwiitchAssess, premium compliance tools, and advanced AI features). Subscriptions are billed on the terms specified at purchase and automatically renew unless cancelled before the renewal date. You are responsible for cancelling subscriptions you no longer wish to maintain.

2. Payment Processing

2.1 Third-Party Processors

All payments are processed through third-party payment processors (including but not limited to Stripe, PayPal, and other providers). Remote-Works is not a payment processor and is not responsible for payment processing errors, delays, security breaches, chargebacks, or failures.

2.2 Payment Information

Payment information (credit card numbers, bank details) is collected and stored by our payment processors, not by Remote-Works directly. By making payments, you agree to the payment processor's terms of service and privacy policy.

2.3 Currency & Taxes

Fees are displayed and charged in the currency specified at the point of transaction. You are solely responsible for any applicable taxes, duties, levies, or currency conversion fees associated with your transactions. Remote-Works does not provide tax advice.

3. Escrow System

3.1 Escrow Service

For certain project-based transactions, Remote-Works may offer an escrow service where funds are held pending milestone completion. The escrow service is provided as a convenience and does not create a fiduciary relationship.

3.2 Fund Release

Escrowed funds are released upon milestone approval by the paying party or through the dispute resolution process. Remote-Works reserves the right to hold, freeze, or return escrowed funds in cases of suspected fraud, policy violations, or legal requirements.

3.3 Escrow Limitations

Remote-Works is not liable for losses arising from escrow disputes, delayed releases, or fund holds. The escrow service is provided "as is" and we make no guarantees regarding timing, availability, or the resolution of escrow disputes.

4. Refund Policy

4.1 Platform Fees — Non-Refundable

Platform fees charged by Remote-Works are strictly non-refundable under all circumstances, including but not limited to service dissatisfaction, non-approval on third-party platforms, account termination, or change of mind.

4.2 Career Specialist Refunds

Refund policies for services provided by career specialists are determined solely by the individual career specialist. Remote-Works does not guarantee, facilitate, or process refunds for career specialist services. Payment for services does NOT guarantee results, employment, or platform approval.

4.3 Subscription Cancellation

Subscription cancellations take effect at the end of the current billing period. No prorated refunds are provided for partial billing periods. You retain access to subscription features until the end of the paid period.

4.4 Chargebacks

Filing a chargeback or payment dispute without first attempting resolution through our support channels may result in immediate account suspension, reversal of services, and potential collection actions. We reserve the right to contest all chargebacks.

5. Invoicing & Records

Transaction records and invoices are available through your account dashboard. It is your responsibility to maintain records for tax and accounting purposes. Remote-Works provides invoicing tools as a convenience but does not guarantee their compliance with your local tax requirements.

We retain transaction records in accordance with applicable legal and regulatory requirements. Records may be provided to tax authorities as required by law.